Privacy policy

UAB “AŽUONA” Personal Data Processing Rules Privacy Policy

The data controller and the administrator of the website www.sofaforma.lt (hereinafter – the Data Controller) are

UAB „AŽUONA“
Company code: 302476944
Address: Taikos pr. 125b, LT-50469 Kaunas, Lithuania
el. mail:shop@sofaforma.lt

UAB “AŽUONA” is committed to protecting your privacy and takes responsibility for the security of customer information very seriously. We will make it clear what information we collect and how we deal with it.

1. General provisions

1.1. This Privacy Policy states:

What personal data we collect and process about you and how it relates to our relationship with you as a customer;

Where we get data from;

How we treat that data;

How we store data;

To whom we transfer/disclose that data;

How we deal with your data protection rights;

How we comply with data protection regulations.

1.2. All personal data are collected and processed in accordance with the personal data processing requirements established in the Law on the Legal Protection of Personal Data of the Republic of Lithuania and other legal acts related to the protection of personal data, as of 2018. May 25 – General Data Protection Regulation (2016 April 27 Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons in the processing of personal data and on the free movement of such data).

2. Concepts

Data controller – UAB AŽUONA, company code 302476944, VAT taxpayer code LT100005146711, address for correspondence – Taikos pr. 125b, Kaunas LT-50469, Republic of Lithuania, e-mail address – shop@sofaforma.lt

Data processor – service providers who provide services (perform work) and process your data on behalf of UAB “AŽUONA” as the data controller. Data processors have the right to process personal data only in accordance with our instructions and only to the extent that it is necessary to properly fulfill the obligations set out in the contract.

The data subject is a customer – a natural person who has purchased or ordered goods from UAB “AŽUONA”.

Personal data – any information related to a natural person – a data subject whose identity is known or can be directly or indirectly determined using data such as a personal code, one or more physical, physiological, psychological, economic, cultural or social characteristics characteristic of a person signs

Processing of personal data – any action performed with personal data: collection, recording, accumulation, storage, classification, grouping, connection, change (addition or correction), provision, publication, use, logical and/or arithmetic operations, search, dissemination , destruction or other action or set of actions.

Cookies are short textual information that websites transmit to the computers or other devices of users browsing them. Depending on the browser, this information is stored either in small individual files or in a shared file of cookies saved by various websites. Cookies are used by most advanced websites in Lithuania and abroad. Cookies can only be transmitted if there is such an option in your device settings.

3. What personal data we collect

3.1. We process your personal data in order to administer your order process on the sofaforma.lt website. To place an order on the sofaforma.lt website, you must provide the following information:

Name and City;

Last name;

El. mail;

Address

Mobile phone number.

3.2. If you do not provide the necessary personal data, you will not be able to complete the order process, and we will not be able to fulfill your order or provide services.

sofaforma.lt receives personal data from the data subjects themselves. All this personal data is obtained from the customer during the order process and you are responsible for ensuring that the personal data you provide is accurate and correct and that you are at least 16 years old.

4. What we use your personal data for

4.1. Your data may be used for the following purposes:

To provide the products and services you want to order and purchase.

To contact you, find out the conditions of furniture delivery, send an invoice for advance payment, information about the changed delivery time of the furniture or other information related to your order. These communications are not for marketing purposes and cannot be opted out;

4.2. We will only process your personal data if we have a legal basis for doing so. The legal basis will depend on the reasons why we collected your personal data and what we use it for.

4.3. Consent can only be given by persons 16 years of age or older. For younger children, the consent of the child’s parents or legal guardians is required.

4.4. When determining the appropriate storage period, we take into account the amount, nature and confidentiality of personal data, the purposes for which we process your personal data, and whether we can achieve these purposes by other means. In addition, we must take into account the periods for which we may need to retain personal data in order to fulfill our legal obligations (e.g. accounting documents, leasing agreements, etc.)

4.5. When we no longer need your personal data, we will securely delete or delete it. We will also consider whether and how we can minimize the amount of personal data we use over time and whether we can anonymize your personal data so that it is no longer associated with you or your identity, in which case we may use that information without further notice.

4.6. Other purposes of personal data collection:

In most cases, we will have to process your personal data in order to conclude a furniture purchase-sale agreement with you.

We use the information you provide us to ensure a smooth purchase process and order fulfillment;

The information you provide helps us communicate with you smoothly and provide answers to your questions;

Based on your data, we contact you if you have forgotten your purchases or if we have detected problems related to completed orders.

We use the data provided for administrative or legal purposes: We use your data for statistical and market analysis, customer surveys, service and development, or to resolve disputes or claims.

5. How and for how long we store your data

5.1. We will not keep your data for longer than is necessary to achieve the purpose for which it is processed. When we no longer need your personal data, we will securely delete or delete it. We will also consider whether and how we can minimize the amount of personal data we use over time and whether we can anonymize your personal data so that it is no longer associated with you or your identity, in which case we may use that information without further notice.

5.2. To manage your personal data, we have implemented appropriate organizational and technical security measures that help protect personal data from accidental or illegal destruction, alteration, disclosure, as well as from any other illegal processing. UAB “AŽUONA” security activities include the protection of personnel, information, IT infrastructure, internal and public networks, as well as office buildings and technical equipment.

5.3. We strive not to store outdated or unnecessary information and to ensure that personal data and other customer information is kept up-to-date and correct.

6. To whom we provide your data

6.1. For data processors who provide us with services (perform work) and process your data on behalf of UAB “AŽUONA” as a data controller. Data processors have the right to process personal data only in accordance with our instructions and only to the extent that it is necessary in order to properly fulfill the obligations set out in the order for goods. With the help of subcontractors, we take all necessary measures to ensure that our data processors have implemented appropriate organizational and technical security measures and maintain the confidentiality of personal data.

6.2. When responding to requests from the court or state authorities, only to the extent necessary for the proper execution of valid legal acts or a court order/certificate.

7. Your rights
8. 1. You have the right to:

to know (to be informed) about the processing of your data (right to know)

access your data and how it is processed (right to access)

to require the correction or, taking into account the purposes of personal data processing, to supplement incomplete personal data of a person (right to correction)

to destroy your data or to suspend the processing of your data (other than storage) (right to destruction and right to be forgotten)

demand that the Personal Data Controller restricts the processing of personal data for one of the legitimate reasons (right to restriction)

the right to object to the processing of his personal data or to withdraw his consent to the processing of personal data at any time so that the personal data are processed for one or more specific purposes, without affecting the legality of data processing based on consent until the withdrawal of consent.

7.2. In order to submit a request regarding the personal data collected and used about him, the customer has the right to receive it only after submitting a request in writing. The company, upon receiving the data subject’s inquiry regarding the processing of his personal data, must answer whether the personal data related to him are being processed and provide the data subject with the requested data no later than within 30 calendar days from the date of the data subject’s request. At the request of the data subject, such data must be provided in writing.

8. Use of cookies

8.1. In order to improve your experience when visiting the sofaforma.lt website, we use cookies – small pieces of textual information that are automatically created when browsing the website and are stored on your computer or other terminal device. The information collected by cookies allows us to ensure your ability to browse more comfortably, provide you with attractive offers and learn more about the behavior of our website users, analyze trends and improve both the website and your service.

8.2. You can choose whether you want to accept cookies. If you do not agree to cookies being saved on your computer or other end device, you can change your internet browser settings and disable all cookies or enable/disable them one by one. However, please note that in some cases this may slow down your internet browsing speed, limit the functionality of certain websites or block access to the website. More information about cookies and how to block them can be found on the websitehttp://www.allaboutcookies.org

8.3. UAB “AŽUONA” uses tracking software, which monitors the habits of customers visiting the website and its use. Based on the monitoring results, we can create a more convenient website design and layout. This software does not collect any personal customer information.

8.4. We generally use information collected through cookies for the following purposes:

For the use of functional cookies and the provision of services. Cookies are essential for the operation of our website and electronic services, and they ensure a smooth user experience. For example, if the user so wishes, he does not need to enter his name, surname, password or other data every time he connects.

For the development of services. By monitoring the use of cookies, we can improve the performance of our website and electronic services. We receive information such as which parts of our website are the most popular, from which websites they connect to our website and how long users spend on our website.

For usage analysis. We use cookies to collect statistical data about the number of users visiting our websites and the use of electronic services and to evaluate the effectiveness of advertising. We may collect information, for example, from emails sent for marketing purposes. letters and newsletters, in order to find out whether e-mail emails were opened and whether they prompted users to take any action, such as whether the user clicked on the email. link to our website provided in the letter.

For targeted marketing. By using cookies, we can also collect information to provide browser-specific advertising or content, creating different target groups.
All information about the cookies used on the website, their purpose, validity and the data used is presented in the table below.

8.5 The customer’s personal data is not stored with the help of cookies.

9. Changing the settings

9.1. The data controller has the right to independently partially or completely change the Regulations by notifying about it in the www.sofaforma.lt online store. Additions or changes to the regulations take effect from the moment they are published in the online store www.sofaforma.lt

9.2. If the Buyer continues to use the services provided by the online store after the changes to the Regulations, it is considered that the Buyer agrees with the new version of the Regulations.

9.3. If the Buyer can refuse in writing with a new version of the Regulations by submitting a written objection.

10. Final Provisions

10.1. The data controller and the buyer, being the subject of personal data, base their cooperation on the principles of fairness and legality.

10.2. All notifications related to the processing of personal data are submitted to the Data Controller by e-mail shop@sofaforma.lt The Data Controller, after receiving the Buyer’s request, submits the answer to the Buyer’s specified e-mail.

10.3. If you are concerned about the actions/inactions of AŽUONA UAB, which may not comply with the requirements of this privacy notice or legal acts, you can contact us in any convenient way: e-mail shop@sofaforma.lt arba telefonu +370 650 85253.