WARRANTY AND CONDITIONS

• Ensuring the quality and durability of furniture by using it according to its intended purpose and following the maintenance and operation rules.
• The furniture comes with a 24-month factory warranty. The warranty period starts counting from the day of handing over the goods.
• The guarantee is provided only upon submission of documents confirming the purchase of furniture: sales contract/receipt of payment of money/bank payment statement/VAT invoice.
• The warranty applies to the correction of defects in the quality of goods caused by the fault of the manufacturer.
• The warranty is valid for all components of the items and their components, except for unevenness in the texture and shade of natural wood, natural leather, and other materials.
• When accepting or self-collecting the goods, the Buyer must immediately check their quality, and upon noticing any defects and/or violations, immediately inform the showroom staff. After 2 days after receiving the goods, claims regarding the quality of the goods are not accepted.
• Changes to natural wood or natural leather and other surfaces are not considered a defect in the quality of the product.
• Natural changes in the wear of the fabric or leather are not considered a defect in the quality of the goods.
• The product quality guarantee does not apply if the buyer or persons to whom the buyer transferred the goods used them for purposes other than those for which such goods are normally used, did not comply with the requirements specified in the instructions, violated the rules of transportation, assembly, storage, use, storage, maintenance and operation of the goods , also, if there are visible defects in the packaging of the goods or other external defects, discussed in writing during the transfer of the goods or the deterioration of the quality of the goods is caused by the actions of the buyer or other persons to whom the buyer sold the goods.
• After the representatives of UAB "AŽUONA" together with the manufacturer have assessed and determined that the claims regarding the quality and/or assembly of the goods are justified, the Buyer has the right to optionally demand: within a reasonable period, to remove the defects of the goods free of charge; replace a product of inadequate quality with a product of suitable quality; in the absence of an opportunity to replace a product of inadequate quality with a product of suitable quality, choose an alternative product.
• UAB "AŽUONA" is not responsible for product defects that were discussed in the purchase contract, or that the Buyer knew and/or should have known about when purchasing the furniture (in cases where the furniture is purchased from an exhibition, or with known defects, etc.) .
• Damages caused during transportation/carrying/assembly of furniture are not accepted.
• The buyer loses the right to free warranty service of UAB "AŽUONA" furniture in the following cases:
•             Does not submit a VAT invoice, receipt or other documents proving the purchase of the furniture;
•             The Buyer did not comply with the furniture operation and maintenance rules specified by UAB "AŽUONA", the furniture was transported, used improperly and/or damaged due to the Buyer's fault;
•             The furniture was damaged due to "Force Majeure" (circumstances of force majeure);
•             The furniture was filled with water or other liquid;
•             Furniture damaged by animals;
•             The furniture was repaired by the Buyer or third parties;
•             Furniture has natural wear and/or fading.

TERMS OF RETURN:

• The buyer has the right to refuse the goods purchase - sale contract concluded with AB Ažuona's online store by notifying the Seller in writing (by e-mail, indicating the item to be returned and its order number) no later than 14 days from the day of delivery of the item.
• Within 14 days, you can exchange or return a quality product only if the Buyer has not used the product and has not damaged its merchandise appearance.
• You can return a used quality product only with the good faith consent of the Seller.
• The term for returning goods starts counting from the next day after the purchase of the goods, and in the case of online purchases - from the next day after receiving the goods.
• The Buyer is responsible for proving that the product was returned within the specified period.
• Purchased goods of larger dimensions (such as chairs, tables, coffee tables, upholstered furniture) can only be returned to the central warehouse in Kaunas, if it is not directed to be returned elsewhere (we will specify the place after applying for the return).
• The costs of returning the goods are borne by the buyer, therefore, the buyer pays the return costs for sending the returned goods back to the Seller.
• If the returned goods meet the requirements of the return rules, the money will be transferred to the Buyer's bank account no later than 7 working days after receiving the returned goods.
• If the goods returned by the Buyer do not meet the requirements of the return rules, the money will not be refunded.

RULES FOR USE OF FURNITURE

The appearance and functionality of the furniture depends on the conditions in which it will be used for a certain period of time. In order to maintain the appearance and functionality of the furniture as long as possible and unchanged, it is necessary to follow the SOFAFORMA (also below - the seller or UAB "Ažuona") furniture operation and maintenance rules:

• Furniture must be used according to its functional purpose. The buyer is responsible for the quality of furniture not used for its intended purpose.
• It is forbidden to use the furniture as a means of elevation or as a support and to climb on it.
• All furniture for sale is in original packaging. After unpacking the furniture, it is necessary to check whether all the necessary parts for its assembly are present. When unpacking and assembling the furniture, avoid items that could damage the product.
• The furniture must be assembled in the order and sequence specified in the instructions, avoiding careless movements.
• The protective film (if any) must be removed only after the furniture is fully assembled, as it protects the furniture from external damage during transportation and assembly.
• Taking into account the fact that weather conditions and environmental effects directly affect the condition of furniture, its external appearance, qualitative and operational characteristics, and in order to avoid rapid aging of the painted surface, deformation of wooden elements, furniture should be protected from intense exposure to light, moisture and temperature. The furniture must be protected from long-term direct sunlight, as this can have a negative effect on the color of the product.
• It is forbidden to install the internal lighting source closer than 20 cm from the furniture details.
• 40-70% relative humidity should be ensured in the room where the furniture is used. Extremely high or extremely low relative humidity should be avoided, because over a certain period of time this can lead to deformation of the furniture elements (swelling, over-drying, delamination).
• Very high or very low temperatures, as well as large temperature contrasts, can significantly damage the furniture or its parts. The furniture is intended for storage and use only in residential areas where there are no sudden fluctuations in temperature and/or humidity. The furniture is not suitable for outdoor use. Furniture operating temperature +15°С – +25°С. Furniture parts cannot be closer than 1 year old. from a heat source (including heating devices). It is prohibited to contact furniture and other objects when their temperature is higher than 50°С.
• Furniture should be protected from: direct sunlight; direct exposure of steam to furniture surfaces; mechanical impact (impacts, scratches, etc.); exposure to liquids (moistened surfaces must be dried immediately); sudden temperature changes; high temperatures, e.g. do not place hot dishes directly on the surface of the worktop; open fire. Painted MDF (medium density fiberboard) and other furniture surfaces are particularly sensitive to mechanical effects.
• Laminated chipboard (LMDP) furniture is adversely affected by direct contact with water. When looking after furniture made of LMDP, the most important attention must be paid to the edges (edge) of the panel, as water entering through them can damage it.
• The use of chemically active substances (concentrated alkalis, acids, thinners, etc.) on the Furniture is prohibited. Even short-term exposure to such liquids can cause damage not only to furniture surfaces and mechanisms, but also to your health.
• For furniture maintenance, use only special cleaners intended for furniture maintenance.
• Dirt and moisture can only be removed from the furniture surface with a soft cloth (plush, flannel, etc.) or use special wipes for furniture care. Do not use rags and cloth with abrasive particles, as this can damage the paint and laminate.
• To remove dry dirt, carefully wipe the furniture with a dry cloth or a soft bristle brush.
• Furniture can only be cleaned with circular movements, without pressing the cloth hard. Strong rubbing can damage the furniture.
• If the furniture is wet, it is forbidden to dry it with a hair dryer.
• It is forbidden to store uncleaned dirt of any origin from the surface of the furniture.
• Easy-to-remove stains can only be cleaned with a clean cloth moistened with water, and the moistened surface should be thoroughly wiped with a clean, dry cloth. Tools for cleaning furniture are used only with the responsibility of the user of the furniture, after testing the tool in an inconspicuous place.
• Metal surfaces can only be cleaned with special cleaning agents that do not contain solid particles and bleaching properties.
• Clean chrome or stainless steel surfaces only with special cleaning products designed for this purpose. Long-term storage of furniture metal finishes or individual mechanisms and accessories in a humid environment can cause corrosion.
• It is necessary to protect the furniture from mechanical damage, do not use sharp objects to clean the furniture.
• Surface damage or scratches may occur on certain surfaces during household use.
• Do not move the furniture. Moving the furniture will prevent possible damage to the floor. The furniture legs can scratch the floor surface when moving.